FAQ – Returns & Exchanges

How can I return or exchange an item?
You may return or exchange items purchased online within a specified period. To initiate a return or exchange, please visit mcqueensshoes.com and follow the instructions in the Returns section.

What is the return policy?
Items must be unused, in their original condition, and with all tags attached. Returns must be initiated within the timeframe specified on our website.

How long does it take to process a return?
Once we receive your returned item, please allow time for processing. Refunds will be issued to the original payment method.

Can I exchange an item for a different size or color?
Exchanges are subject to availability. Please check mcqueensshoes.com for current stock before requesting an exchange.

What if my item is faulty or damaged?
If you receive a faulty or damaged item, please contact us for assistance. Proof of purchase may be required.

Do you offer refunds?
Refunds are issued for eligible returns. Shipping fees are non-refundable unless the return is due to an error on our part.

Where can I find more information?
For full details on our returns and exchanges policy, please visit mcqueensshoes.com.